Privacy Policy
Introduction
At ProWise Systems, one of our main priorities is protecting the privacy of our customers, visitors, users, and other stakeholders. This Privacy Policy explains the types of information we collect and store through our public website, communications, events, and services, and how we use that information.
This Privacy Policy applies to both our website and ProWise Systems products and services. By using our websites or services, you agree to the collection, processing, and usage practices described in this policy. If you do not agree with these practices, you should not use the website or subscription service.
We may update this Privacy Policy from time to time. When changes are significant, we may provide a more prominent notice or send an email notification to subscribed users.
If you have questions about this Privacy Policy or how we handle information, please contact us at dpo@prowisesystems.com or by mail at ProWise Systems, 4th Floor, Unit No 405-411, Bizness Square, opposite Hitex Road, Jubilee Enclave, HITEC City, Madhapur, Hyderabad, Telangana 500084, India.
Use of ProWise Systems Products and Services
Use by ProWise Systems Products and Services
Our products and services, including CMMI, GRC, and ISO services, allow organizations to address their compliance and regulatory requirements. In the course of providing these services, ProWise Systems may create, receive, maintain, or process information shared by customers, employees, and external parties.
- Information may include assessment results, records, certification-related information, work papers, evidence, configuration files, interview notes, and supporting materials.
- Information may be used to support service delivery, reporting, compliance evidence, customer communication, and contractual obligations.
Use by ProWise Systems
Information collected and managed by ProWise Systems for marketing, communication, administration, and service improvement belongs to ProWise Systems and is used, disclosed, and protected in accordance with this Privacy Policy.
Use by Our Customers
Information collected by our customers while using ProWise Systems services belongs to those customers. ProWise Systems processes customer information only as directed by the customer or as required to provide and improve the service. Customers are responsible for correcting, deleting, or updating the personal information they collect from their users.
Sensitive Information
Sensitive information may include credit or debit card numbers, financial account information, social security numbers, passport numbers, driver's license numbers, racial or ethnic origin, physical or mental health information, or employment, financial, or health information. We do not intentionally collect sensitive information unless it is required for a specific service and handled under appropriate safeguards.
Information We Collect
When You Visit Our Websites
You may browse our websites without providing personal information. When you contact us, subscribe, register, or request information, we may collect personal information such as name, email address, company name, address, phone number, and details about your business or request.
We may also collect navigational information such as IP address, geographical location, browser type, referral source, length of visit, and pages viewed. Except for navigational information, we do not collect sensitive information from website visitors unless they voluntarily provide it.
Information We Collect From Third Parties
We may receive personal information from third-party sources, including partners involved in co-branded services or campaigns, social media websites, and publicly available sources.
How We Use Information We Collect
We use collected information only in accordance with this Privacy Policy and applicable agreements. We may use personal information to:
- Operate, maintain, and improve our websites, products, and services.
- Respond to customer requests and provide requested services.
- Personalize website experiences and improve communications.
- Send service, legal, administrative, and marketing communications where permitted.
- Comply with legal obligations and enforce agreements.
We never sell personal information to third parties.
Legal Basis for Processing Personal Information
If you are located in the European Economic Area, our legal basis for collecting and using personal information depends on the information concerned and the context in which it is collected. We may process personal information with your consent, to perform a contract, to comply with legal obligations, or where processing is in our legitimate interests and not overridden by your rights.
Use of Navigational Information
We may use navigational information to operate and improve the website and services, alone or in combination with personal information, to provide a personalized experience.
Customer Testimonials and Comments
We may post customer testimonials and comments on our website, which may contain personal information. We obtain customer consent before posting a customer's name and testimonial.
Security of Your Personal Information
We use a variety of security technologies and procedures to help protect personal information from unauthorized access, use, or disclosure. Personal information is protected through appropriate physical, technical, and organizational measures.
External Websites and Public Forums
Our website may contain links to other websites. We are not responsible for the content or privacy practices of those websites. Publicly accessible areas such as message boards, blogs, or forums may be read, collected, and used by others, so you should avoid posting personal information in those areas.
Retention of Personal Information
We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business needs. When information is no longer needed, we securely delete or anonymize it where possible.
How We Share Information
ProWise Systems Partners
We may share data with trusted partners to contact you based on your request or to provide services. Partners are required to maintain confidentiality and may use personal information only for the permitted purpose.
Corporate Events
If ProWise Systems or its assets are acquired by another company, whether by merger, acquisition, bankruptcy, or otherwise, information may be transferred as part of that transaction. We will notify you if ownership or use of personal information changes materially.
Compelled Disclosure
We may use or disclose personal information if required by law, court order, legal process, or when we reasonably believe disclosure is necessary to protect rights, safety, investigate fraud, or comply with applicable law.
International Transfer of Information
To facilitate global operations, we may transfer and access information from countries other than where it was collected. When information is transferred internationally, we use appropriate safeguards designed to protect it.
Advertising
We may work with advertising or analytics partners to display or manage advertising. Our Privacy Policy and Cookie Policy do not cover cookies and web beacons used by advertising companies on third-party websites.
How to Access and Control Your Personal Data
Depending on applicable law, you may request access, correction, updates, deletion, processing restrictions, portability, or withdrawal of consent for your personal information. You may also have the right to complain to a data protection authority.
To exercise these rights, contact us at https://www.prowisesystems.com or email dpo@prowisesystems.com. We will respond within a reasonable timeframe.
To Unsubscribe From Our Communications
You may unsubscribe from marketing communications by using the unsubscribe link in our emails, replying with the word "Unsubscribe", or updating your communication preferences. Operational or service-related emails may still be sent where necessary.
Contact
ProWise Systems
4th Floor, Unit No 405-411, Bizness Square Junction, opposite Hitex Road, Jubilee Enclave, HITEC City, Madhapur, Hyderabad, Telangana 500084, India